Returns and Cancellation Policy
1. Returns & Refunds
Once your order has been delivered and accepted as correct, no exchange or refund is possible.
Returns are accepted only if the product is damaged or incorrect as per the placed order.
Any return request must be raised within 7 days of delivery.
Returned products must be:
In original packaging
Unopened, unused, and sealed
Accompanied by:
Original invoice/receipt
Return/Exchange authorization number
A written remark explaining the reason for return
If reverse pickup cannot be arranged due to logistics constraints, you may be requested to send the product via an available courier service.
No refund or exchange will be provided for opened or used products.
Return processing may take up to 3 weeks, after which you will be notified.
2. Replacement Policy
If an incorrect product is delivered, you must inform us within 3 business days via email or phone.
The incorrect product must be returned within 7 days of delivery, in original packaging with remarks.
Courier charges for replacement will be borne by us.
Replacement products will be dispatched within 4–5 business days after verification.
3. Changes & Modifications
Any changes to item quantity or specifications can be made only before shipment.
Once an order is shipped, all sales are final.
Orders may be cancelled by us if:
Credit approval fails
There are issues with the selected payment method
Such cancellations will be done without liability.
4. Duplicate Orders & Partial Refunds
If you accidentally place the same order twice, you must inform us within 2 business days.
In such cases:
Courier expenses will be borne by the customer
A 3% cancellation penalty will be deducted
Refunds will be processed within 7–8 business days, or as per bank policies.
5. Order Cancellation by AvniPure
We reserve the right to cancel or refuse any order if a product is listed at an incorrect price due to technical or manual error.
This applies even if the order has been confirmed or paid for.
In such cases, the entire paid amount will be refunded, and the customer will be notified.